Showing posts with label products. Show all posts

Helping you to effectively… Support Social Collaboration


Outside of work, people use and engage with social media platforms on a daily basis for personal learning. For many, particularly those existing Gen Y employees, and the Post-Millennials just starting out in the workplace, it’s second nature to use these platforms as a way of learning and accessing knowledge. The world of learning and development (L&D), at least from a provider point of view, has embraced this trend. There are now several companies in the market that have developed platforms to support social learning in the workplace. But while many L&D departments have followed their lead and welcomed this shift in learning, not everyone is where they need to be.

Our consultancy team has direct experience of advising clients on implementing, managing and maintaining the support for social collaboration.

A growing number of organisations are looking to introduce social and collaborative learning elements across their businesses, and we know that supporting social communities requires a lot of work — both up-front and in terms of ongoing maintenance. Despite their informal nature, social communities are unlikely to grow organically.

Careful planning is needed to ensure a social learning platform meets its objectives, through a strategy that will help to grow and nurture the community at each phase of its development. Our consultants can advise on the best way to do this, and can help you understand the impact social communities are having on the business.

The diagram below highlights the areas where we can support and advise:




The benefits of social collaboration


•  Increased collaboration across the business
•  Engaged employees who learn ‘at the point of need’
•  Easier access to best practice processes
•  Recognised subject matter experts for your community
•  An empowered learning community — employees in control of their own learning journey


Examples of Success


From our experience and through our support we can achieve the following with your social communities:
•  34% more engagement
•  133% more likely to reduce silos
•  80% increased chance of sharing best practice across the business

Understanding your L&D function through a gap analysis using our Operating Model Review™



Last week I posted about data analysis and its use in performance improvement among the elite levels of sport.  If you have not read this post you can do so here.  The conclusion drawn is that it is important to understand the strengths and weaknesses of an entity before en-devouring to improve it.  One of the ways we help our Clients understand their L&D function at Capita Learning Services is to complete an Operating Model Review™.

There are often good reasons why processes and conventions develop — historical, political or sometimes just out of convenience. As businesses grow and develop, so do operational practices, which can lead to inefficiencies, as well as bloated and unnecessary costs.

Despite operating with the best intentions it can be difficult for a business function to take a step back and evaluate its processes objectively.  An external review can offer a more detailed insight into where improvements can be made.

Our consultancy team has developed a number of tools to assist in identifying waste within L&D that can help you to create a more efficient, cost effective and agile learning function. We frequently find ourselves working with organisations where learning provision has been static for some time: our learning Operating Model Review™ service is the perfect solution here. We can help you by carrying out a strategic review of your organisation’s L&D function using our proprietary Learning Maturity and Continuous Improvement Models™.

This approach allows us to identify strengths, weaknesses and recommend areas of improvement — including re-skilling L&D personnel, changes to learning technology and learning content, as well as recommending which processes should be managed internally, and which could usefully be outsourced.

We empower you to use your existing assets to the maximum, whilst helping you to define a future state for your learning organisation that focuses on business benefits.

Our operating model review focuses on all the areas of your organisation’s L&D function


The benefits of an Operating Model Review™


  • • Optimal efficiency of your L&D function
  • • Clear lines of sight to those areas in greatest need of focus
  • • Clarity around what’s already working well in your business
  • • A board-ready report and business case that can help you adapt your operating model to define a future state for your learning organisation


Examples of Success


Our experience in operating model reviews has seen us:
  • • Identify how a major pharmaceutical company could reduce its total cost of learning by 20%
  • • Highlight a transformation path for a global IT services company — recommending a greater use of learning technology, less reliance on inflexible ILT, reduced costs and a reskilled L&D team
  • • Demonstrate to a major global insurance company the extent of the change necessary to achieve a 30% savings target in L&D across five European countries, while causing the least impact on workforce skills

If you have any questions regarding the Operating Model Review™ or you think that this is something your organisation could benefit from then please do not hesitate to get in touch with us at consultancy@knowledgepool.com

A clearer learning experience with a Curriculum Optimisation



Reduce the strain on your L&D teams by helping learners access relevant content in a more timely, enjoyable and efficient way


Providing up to date content to learners is a common mandate for L&D teams. However this constant creation of programmes and training material can lead to a learning catalogue cluttered with unused programmes. It is not uncommon for us to see the number of learning solutions in an organisation reaching several thousand, of which less than 10% are being used. This presents a challenge for L&D teams to manage these ever expanding libraries and also makes it very difficult for the learner to find relevant content that addresses their immediate learning need.

Our consultancy team understands that a well-managed curriculum should be at the heart of every learning department. We focus on three core areas to help you achieve optimisation:

1. Curriculum design
2. Content development
3. Developing standards for efficiency and consistent content


Curriculum design


Businesses often find that as they grow, their learning curriculum becomes oversized, outdated, or held in silos (typically by business unit, country or subject area). We can help you reshape your organisation’s learning curriculum to more closely align with your business goals. This can includeour vendor independence any or all of the following:


Align with competency frameworks:

Mapping preferred or recommended learning against your organisation’s competency frameworks.

Extend the scope:

Broadening your curriculum to include new areas that are required to address business needs and improve business performance.


Refresh:

We will recommend updates to your curriculum, including the removal of redundant or outdated content.


Academy design:

Structuring and signposting curriculum content, so learners can quickly and easily find learning that is relevant to their development needs.


Modality shift:

Changing the delivery medium for your learning - often in response to the adoption of 70-20-10 philosophy - so to make better use of technology, or to reduce the reliance on expensive instructor led
training (ILT).


Content development


Our expertise in learning enables us to recommend sources for the development of new learning content, whatever the modality.  We can help you with the design, development and project management of new learning assets. This can be individual content items, content for learning programmes, or a suite of content for a curriculum area.  We cover all learning modalities - from traditional ILT, to the latest mobile, social and informal learning approaches.



Developing standards for efficiency and consistent content


For organisations with an extensive learning curriculum, the quality and consistency of content development can become a problem.  If you have multiple development teams and training suppliers, it’s essential that standards are implemented to ensure a consistent and reliable output.  We can help you to create effective standards and guidelines for your learning content design and delivery, covering use of technology, academies, metrics and tracking.


Benefits


1.  Improved organisational performance - all curriculum content is chosen because it addresses organisational goals
2.  Improved user experience - learners can be directed straight to the content they need without the distraction of irrelevant or redundant content
3.  Consistent quality of learning content across multiple providers
4.  Less risk of development projects overrunning
5.  The ability to convey organisational messages (values, tone, brand, etc.) across all materials
Subscribe to: Posts (Atom)